1.    Dial the USSD Code

•    Dial *120*3279# on your mobile device.

•    Ensure that you have sufficient airtime as USSD services may incur minimal charges.

2.    Log in to the Mobile Banking Menu

•    Enter your Capitec mobile banking PIN when prompted.

•    Verify that the PIN is entered correctly to avoid lockout issues. Do Not share PIN

3.    Select the Approve DebiCheck Option

•    Once logged in, select Approve DebiCheck by entering the number 8.

4.    Continue to the Next Step

•    Select 1 to continue.

5.    Approve the Mandate

•    Select 1 to approve the DebiCheck mandate.

6.    Read the Disclaimer

•    A disclaimer will appear. Please read it carefully and select 1 to continue.

7.    Confirm Approval with PIN

•    Re-enter your mobile banking PIN to finalise the approval of the DebiCheck debit order.

8.    Receive Confirmation

•    Once the process is complete, a confirmation message will appear on your screen.

Troubleshooting Tips

•    Incorrect PIN Entry: 

If an incorrect PIN is entered multiple times, you may be locked out. Please check your Capitec app or branch to reset their PIN.

•    DebiCheck Mandate Not Listed: 

Check that your service provider has submitted the mandate. If the issue persists, contact your service provider or Capitec’s support centre.

•    Technical Issues: 

If you encounter a system error, please try again later. Persistent problems can be reported to Capitec by calling their help desk.

Additional Information for Customers

•    For more detailed guidance, visit the official ABSA DebiCheck webpage at: https://www.capitecbank.co.za/personal/transact/safer-debit-orders-with-debicheck/  

•    If they encounter further difficulties, they can contact Capitec’s call center at 0860 102043 for personal assistance.