To accept a DebiCheck debit order mandate, follow the steps below. Ensure you have your cellphone banking 5-digit PIN ready before starting the process.

Open the FNB Banking App:

  • Download the app from Google Play (Android) or App Store (iOS) if not already installed.

Log In:

  • Enter your online banking username and password to access your account.

Check for Notifications:

  • Once you’re logged in, any pending notifications will appear automatically.

Review Notifications:

  • Select “Yes, continue” to review notifications and choose ‘DebiCheck Debit Order Requests’.

Review and Accept:

  • Select the debit order you want to accept.
  • Tap “Accept Debit Order Request” after reviewing the details.

Confirmation Screen:

  • A confirmation screen will display the mandate reference number as proof of a successful authorisation.

Additional Information for Customers

  • For more detailed guidance, visit the official FNB’s website at: https://www.fnb.co.za/ways-to-bank/debiCheck.html?srsltid=AfmBOordtceXfgWNalf8GtA-gMIIfvqbiVBuCEuod_Zel6I_6mOr9jxf
  • Or call the FNB call centre: 0875759404