To accept a DebiCheck debit order mandate, follow the steps below. Ensure you have your cellphone banking 5-digit PIN ready before starting the process.
Open the FNB Banking App:
- Download the app from Google Play (Android) or App Store (iOS) if not already installed.
Log In:
- Enter your online banking username and password to access your account.
Check for Notifications:
- Once you’re logged in, any pending notifications will appear automatically.
Review Notifications:
- Select “Yes, continue” to review notifications and choose ‘DebiCheck Debit Order Requests’.
Review and Accept:
- Select the debit order you want to accept.
- Tap “Accept Debit Order Request” after reviewing the details.
Confirmation Screen:
- A confirmation screen will display the mandate reference number as proof of a successful authorisation.
Additional Information for Customers
- For more detailed guidance, visit the official FNB’s website at: https://www.fnb.co.za/ways-to-bank/debiCheck.html?srsltid=AfmBOordtceXfgWNalf8GtA-gMIIfvqbiVBuCEuod_Zel6I_6mOr9jxf
- Or call the FNB call centre: 0875759404