Dial the USSD Code
- Dial *120*3279# on your mobile device.
- Ensure that you have sufficient airtime as USSD services may incur minimal charges.
Log in to the Mobile Banking Menu
- Enter your Capitec mobile banking PIN when prompted.
- Verify that the PIN is entered correctly to avoid lockout issues. Do Not share PIN
Select the Approve DebiCheck Option
- Once logged in, select Approve DebiCheck by entering the number 8.
Continue to the Next Step
- Select 1 to continue.
Approve the Mandate
- Select 1 to approve the DebiCheck mandate.
Read the Disclaimer
- A disclaimer will appear. Please read it carefully and select 1 to continue.
Confirm Approval with PIN
- Re-enter your mobile banking PIN to finalise the approval of the DebiCheck debit order.
Receive Confirmation
- Once the process is complete, a confirmation message will appear.
Troubleshooting Tips:
Incorrect PIN Entry:
- Entering an incorrect PIN multiple times, may locked you out. To reset your PIN visit the Capitec app or branch.
DebiCheck Mandate Not Listed:
- Check that your service provider has submitted the mandate. If the issue persists, contact your service provider or Capitec’s support centre.
Technical Issues:
- If you encounter a system error, try again later. Persistent problems can be reported to Capitec by calling their help desk.
Additional Information
- For more detailed guidance, visit the official ABSA DebiCheck webpage at: https://www.capitecbank.co.za/personal/transact/safer-debit-orders-with-debicheck/
- Contact Capitec’s call center at 0860 102043 for personalized assistance.