Dial the USSD Code

  • Dial *120*3279# on your mobile device.
  • Ensure that you have sufficient airtime as USSD services may incur minimal charges.

Log in to the Mobile Banking Menu

  • Enter your Capitec mobile banking PIN when prompted.
  • Verify that the PIN is entered correctly to avoid lockout issues. Do Not share PIN

Select the Approve DebiCheck Option

  • Once logged in, select Approve DebiCheck by entering the number 8.

Continue to the Next Step

  • Select 1 to continue.

Approve the Mandate

  • Select 1 to approve the DebiCheck mandate.

Read the Disclaimer

  • A disclaimer will appear. Please read it carefully and select 1 to continue.

Confirm Approval with PIN

  • Re-enter your mobile banking PIN to finalise the approval of the DebiCheck debit order.

Receive Confirmation

  • Once the process is complete, a confirmation message will appear.

Troubleshooting Tips:

Incorrect PIN Entry:

  • Entering an incorrect PIN multiple times, may locked you out. To reset your PIN visit the Capitec app or branch.

DebiCheck Mandate Not Listed:

  • Check that your service provider has submitted the mandate. If the issue persists, contact your service provider or Capitec’s support centre.

Technical Issues:

  • If you encounter a system error, try again later. Persistent problems can be reported to Capitec by calling their help desk.

Additional Information

  • For more detailed guidance, visit the official ABSA DebiCheck webpage at: https://www.capitecbank.co.za/personal/transact/safer-debit-orders-with-debicheck/
  • Contact Capitec’s call center at 0860 102043 for personalized assistance.