Log into the Banking App

  • Open your banking app and log in using your secure credentials (username, password, or biometric authentication, if applicable).
  • Ensure that you have internet access to successfully log in.

Access the Transact Menu

  • Once logged in, guide locate and click on the Transact option from the app’s main menu.
  • The Transact menu typically includes options for managing transactions and payments.

Navigate to Debit Orders

  • Scroll down the Transact menu and click on the Debit Orders option.
  • This section displays all debit order-related functions, including viewing, managing, and approving debit orders.

Select DebiCheck

  • In the Debit Orders section, click on DebiCheck.
  • This will open a list of active or pending DebiCheck mandates awaiting approval.

Review Mandate Details

  • Carefully review the details of the pending mandate, including:
  • The service provider’s name
  • The debit order amount
  • The frequency of deductions
  • The terms and conditions
  • Ensure the details align with the agreement they made with the service provider.

Approve the Mandate

  • If the details are correct, select Approve to authorize the DebiCheck mandate.
  • Some apps may require additional confirmation, such as entering a PIN, password, or using biometric verification.

Confirmation Message

  • You will receive a confirmation message once the mandate has been successfully approved.

Troubleshooting Tips for Consultants

  • Unable to Log In: Check that you are using the correct login credentials. If you have forgotten them, go to the “Forgot Password” option or the bank’s help desk for assistance.
  • DebiCheck Option Not Visible: Ensure that you have navigated to the correct section (Transact > Debit Orders > DebiCheck). If the issue persists, update the app to the latest version.
  • Mandate Not Displayed: Check if the service provider has submitted the mandate. If not, contact the service provider to confirm the request.
  • Technical Issues with the App: If the app is unresponsive or displaying errors, try again later or contact the bank’s technical support team.