Log into the Banking App
- Open your banking app and log in using your secure credentials (username, password, or biometric authentication, if applicable).
- Ensure that you have internet access to successfully log in.
Access the Transact Menu
- Once logged in, guide locate and click on the Transact option from the app’s main menu.
- The Transact menu typically includes options for managing transactions and payments.
Navigate to Debit Orders
- Scroll down the Transact menu and click on the Debit Orders option.
- This section displays all debit order-related functions, including viewing, managing, and approving debit orders.
Select DebiCheck
- In the Debit Orders section, click on DebiCheck.
- This will open a list of active or pending DebiCheck mandates awaiting approval.
Review Mandate Details
- Carefully review the details of the pending mandate, including:
- The service provider’s name
- The debit order amount
- The frequency of deductions
- The terms and conditions
- Ensure the details align with the agreement they made with the service provider.
Approve the Mandate
- If the details are correct, select Approve to authorize the DebiCheck mandate.
- Some apps may require additional confirmation, such as entering a PIN, password, or using biometric verification.
Confirmation Message
- You will receive a confirmation message once the mandate has been successfully approved.
Troubleshooting Tips for Consultants
- Unable to Log In: Check that you are using the correct login credentials. If you have forgotten them, go to the “Forgot Password” option or the bank’s help desk for assistance.
- DebiCheck Option Not Visible: Ensure that you have navigated to the correct section (Transact > Debit Orders > DebiCheck). If the issue persists, update the app to the latest version.
- Mandate Not Displayed: Check if the service provider has submitted the mandate. If not, contact the service provider to confirm the request.
- Technical Issues with the App: If the app is unresponsive or displaying errors, try again later or contact the bank’s technical support team.