Log in to your ABSA bank app.
Navigate to the menu
- Click on the Menu option.
Select Debit Orders
- From the menu options, select Debit Orders.
Choose DebiCheck:
- Select the DebiCheck option.
Approve the Debit Order
- Select Approve.
Review the Details
- Check the debit order details carefully.
- If all the information is correct, select Approve.
Confirmation
- A screen confirming the successful DebiCheck debit order authorisation will be displayed.
Troubleshooting Tips
- Unable to log in to the Absa app
- Ensure you have a stable internet connection.
- Verify that your app is updated to the latest version.
- If you’ve forgotten your login details, use the "Forgot Password" or "Reset PIN" option on the login screen.
Mandate Not Listed via the banking app:
- Is the correct version of the app installed/does the app need to be updated?
- Ensure the account supports DebiCheck functionality.
- Contact Absa customer support if the options are still unavailable.
Unable to Approve the Mandate:
- Ensure that you follows the steps correctly. If the issue continues, go to ABSA’s website or call center for further support.
- Ensure that the account has sufficient funds if required for approval.
Additional Information for Customers
- For more detailed guidance, visit the official ABSA DebiCheck webpage at: https://www.absa.co.za/self-service/safety-security/debicheck/
- If you further difficulties, they can contact ABSA’s call center at 08600 08600 for personal assistance