Log in to your ABSA bank app.

Navigate to the menu

  • Click on the Menu option.

Select Debit Orders

  • From the menu options, select Debit Orders.

Choose DebiCheck: 

  • Select the DebiCheck option.

Approve the Debit Order

  • Select Approve.

Review the Details

  • Check the debit order details carefully.
  • If all the information is correct, select Approve.

Confirmation

  • A screen confirming the successful DebiCheck debit order authorisation will be displayed.

Troubleshooting Tips

  • Unable to log in to the Absa app
  • Ensure you have a stable internet connection.
  • Verify that your app is updated to the latest version.
  • If you’ve forgotten your login details, use the "Forgot Password" or "Reset PIN" option on the login screen.

Mandate Not Listed via the banking app:

  • Is the correct version of the app installed/does the app need to be updated?
  • Ensure the account supports DebiCheck functionality.
  • Contact Absa customer support if the options are still unavailable.

Unable to Approve the Mandate:

  • Ensure that you follows the steps correctly. If the issue continues, go to ABSA’s website or call center for further support.
  • Ensure that the account has sufficient funds if required for approval.

Additional Information for Customers

  • For more detailed guidance, visit the official ABSA DebiCheck webpage at: https://www.absa.co.za/self-service/safety-security/debicheck/
  • If you further difficulties, they can contact ABSA’s call center at 08600 08600 for personal assistance