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Frequently Asked Questions

Can I increase or decrease my cover amount?
Yes, just call our friendly agents and they will be able to change your cover limits and premiums at any time.
Tue, 11 Apr, 2023 at 8:09 AM
Are there waiting periods?
Yes, there is a waiting period of 6 months. Once this has passed, death due to natural causes will be covered. There is no waiting period for accidental dea...
Tue, 11 Apr, 2023 at 8:16 AM
How do I pay my Funeral policy?
Premiums are to be paid monthly in advance. The due date for every premium is on the application form. The grace period for payments of premiums is 30 days ...
Tue, 11 Apr, 2023 at 8:19 AM
What is a beneficiary?
A beneficiary is a person or persons who will receive the benefits from the policy on the death of the insured person. The main member can change the benef...
Tue, 31 Oct, 2023 at 1:46 PM
What is the definition of a spouse on a FinChoice Funeral Policy?
The definition of a spouse on a FinChoice Funeral Policy is a partner in marriage or customary union recognised in terms of the Matrimonial Property Act, C...
Tue, 11 Apr, 2023 at 8:21 AM
What is the definition of children on a FinChoice Funeral Policy?
The definition of a child on a FinChoice Funeral Policy is an unmarried dependent who is under 18 years of age, a dependent due to mental or physical incapa...
Tue, 11 Apr, 2023 at 8:27 AM
What added benefits are included in the policy?
Premiums back benefit:  On the death of the main member, all premiums paid on the policy will be refunded as an additional benefit, as long as there were n...
Tue, 31 Oct, 2023 at 1:57 PM
What is Pay in 12
What is Pay in 12?  PayJustNow has partnered with FinChoice, replacing FinChoicePay on the PayJustNow app. With Pay in 12, payments can be made over 12 mon...
Thu, 20 Nov, 2025 at 1:28 PM
Debit order mandate
Why does my MobiMoney account need a debit order mandate, and how does it work?  By setting up a debit order mandate on your MobiMoney account we make sure...
Thu, 23 Jan, 2025 at 1:44 PM
What is Debicheck Migration
DebiCheck Migration The South African Reserve Bank introduced DebiCheck five years ago, which required customers to accept a mandate digitally before debit...
Mon, 24 Mar, 2025 at 8:01 AM